|This is a tribute to Spirit Airlines relentless pursuit of profit at customers expense.|
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Open Letter to the CEO
Dear Mr. Baldanza,
We understand that you're not running a charity and everyone gets what he/she paid for. We're ok with that. We don't expect luxury for the price you offer. We gave up on leg room, timely departures, snacks and beverages, blankets and pillows, in-flight entertainment, onboard amendments, etc, etc... In fact, we gave up everything! Everything in exchange for an affordable ticket to our destination.
However, we HAVE NOT gave up our customer rights!
Just because people can't pay you much doesn't mean they can be treated cheaply. Regardless of the price, we still can expect two things: customer service and protection from deceptive and extortionist practices.
Your company lacks both. Your customer service is built on the presumption that cash-strapped people will come to you anyway. So why bother with their opinion if you can hold them hostage to the price? And your company's creativeness in imposing fees on basic necessities balances on the verge of a rip-off scheme.
Luring someone with a promise of a deal, then overcharging them under various pretences and ignoring their complaints looks like a classic rip-off. No matter the rationale you put behind it.
That's why we respectfully ask you to reconsider your approach and bring the company's policy in line with customers' expectations. Otherwise, we'll have no choice but to avoid using Spirit Airlines and advise others to follow our example.
Spirit Airlines customers
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